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Citizens Advice Staffordshire North & Stoke-on-Trent


Citizens Advice Staffordshire North & Stoke on Trent are part of a network of independent charities that offers confidential advice online, over the phone, and in person, for free.

We provide advice, information and support to local people mainly with social welfare law issues, such as social security benefits, debt, housing, employment and immigration.

We also work with groups such as refugees and asylum seekers and victims of crime. We offer energy advice and financial capability support.

Citizens Advice can also refer to food banks.


You can contact some of our local and national advice teams directly for advice – Have a look through the list below and choose the service that best suits your needs. For anything else or if you’re not sure which service you need, call 0808 2787876 (Relay UK 18001 0800 1448884) or 0800 144 08848, or email [email protected] 

Services operate Monday to Friday, 9am to 5pm and are closed on bank holidays unless it states otherwise.


Help to Claim Service

For help with making a new claim for Universal Credit: 0800 144 8 444

Relay UK: 18001 then 0800 144 8 444

Advisers are available 8am to 6pm, Monday to Friday

Webchat available


Consumer Advice

For help with goods and services: 0808 223 1133

Relay UK: 18001 then 0808 223 1133

Webchat available


Debt Advice

Call 01782 408625 and leave a message, or email [email protected]

Or ring 0800 240 4420

Relay UK: 18001 then 0800 240 4420

Webchat available


Potteries Moneywise

For problems with energy suppliers, help to switch supplier, and budgeting you can contact Potteries Moneywise, our local financial capability team: 01782 408685

Or email: [email protected]

Or book online:


Housing Advice

if your home is at risk, call our local Housing Advice team on 01782 408690 (please leave a message if not answered and someone will call you back)

Or email: [email protected]


Immigration Advice

Call our local Immigration team on 01782 407968 

Tuesdays 9.30am to 11.30am

Thursdays 2:00pm to 4:00pm


Staffordshire Victim Gateway and Restorative Justice Service

Support for victims of crime in Staffordshire.

  • Get information and support
  • find out if Restorative Justice is for you
  • Report a hate incident or hate crime to our Uniting Staffordshire Against Hate project

Call: 0330 0881 339

Or email: [email protected] for operating days and times, including Saturdays and bank holidays.