VAST   |   Tel: 01782 683030   |   Email: [email protected]

Income Advice Team


The Income Advice Team provides advice to council tenants who are affected by welfare reforms such as bedroom tax, benefit cap or universal credit. The team can also advise tenants in rent arrears who are suffering financial hardship.

The team’s work includes:

  • Offering one to one advice and discussing options available
  • Income/benefit maximisation checks
  • Budgeting advice
  • Money management advice
  • Personal budgeting support
  • Assistance with benefit claims such as PIP
  • Assistance with DHP applications
  • Referrals to other agencies i.e. CAB, Potteries Moneywise
  • Assistance with social fund applications
  • Referrals to charitable agencies such as food banks and Furniture Mine
  • Assistance with applications for grant funding
  • Working with Housing Solutions to help tenants to transfer to more suitable, affordable accommodation